Refund Policy
1. Eligibility for Refunds
Refunds are only available under the following conditions:
- The artwork was damaged during shipping.
- You received the wrong artwork due to an error on our part.
- The artwork you received does not match the description or images provided on our website.
For all eligible refund requests, we require proof of the issue, such as photographs of the damaged or incorrect artwork.
2. Non-Refundable Items
We do not offer refunds for the following:
- Custom or commissioned artwork.
- Change of mind after the purchase.
- Slight color variations due to differences in screen displays.
3. Return Process
If your refund request is eligible, please follow these steps:
- Contact us at info@silkstreetstudio.com within 7 days of receiving your order.
- Provide your order details and include photos of the damaged or incorrect item.
- Once approved, we will guide you through the return process, if applicable.
The item must be returned in its original packaging, and the return shipping cost will be covered by Silk Street Studio if the issue is due to our error.
4. Refund Processing
Refunds will be processed as follows:
- Approved refunds will be issued to the original payment method within 7–10 business days.
- If applicable, you will be notified once the refund has been initiated.
5. Contact Us
If you have any questions about this policy or need assistance with a refund, please contact us at info@silkstreetstudio.com.
This policy ensures clarity while protecting both customer and business interests. Let me know if you'd like any adjustments!